All orders are sent out within 2-4 working days, this is excluding the day the order was placed, weekends and public holidays. Shipping speed is based on the delivery method chosen.
All local deliveries are dispatched via Poslaju at a flat rate of RM 8.50 for Peninsular Malaysia or RM 12 for Sabah & Sarawak.
All purchases above RM 190.00 will enjoy free shipping for Peninsular Malaysia and RM 200.00 for East Malaysia respectively.
Signatures are required for deliveries so please arrange someone to sign and collect the package at the provided delivery address. Should there be no one to sign-off on the package, it will be returned to the nearest post office branch in your area. It will then be your responsibility to contact them to arrange another delivery or to pick up from the branch office itself. Should the package be returned to us, additional charges will be applicable for re-delivery.
International orders are charged by weight and will be delivered by Pos Malaysia Registered Airmail (Flexipack). Transit time will vary from country to country but will generally take between 10-18 working days. Please contact firstname.lastname@example.org if you have yet to receive your package after 30 working days from the date of posting.
Should you require a quicker delivery method, you may opt for EMS as the shipping method. Please contact us directly if you would like to use this method.
Please note that overseas deliveries may be subject to import duties and taxes levied by local authorities of the delivery destination. Additional charges for customs clearance are borne by the customer.
Return & Exchange Policy
Order cancellation after item dispatched is non-refundable. Items that are damaged or defective must be returned within 7 days of the date of receipt of exchange if it comes with its original purchase receipt and packaging.